1. Introduction
A/I/M Leasing + Finance GmbH is committed to conducting its business in accordance with the highest standards of ethics, integrity, and professionalism. This Company Policy document outlines the principles and practices that guide our operations and interactions with clients, partners, and stakeholders.
2. Quality Commitment
We are dedicated to providing leasing services of the highest quality. Our quality commitment includes:
- Thorough needs assessment for every client
- Tailored leasing structures designed to meet specific requirements
- Continuous monitoring and improvement of our service delivery
- Regular training and development for our team members
- Prompt and professional response to all client inquiries and concerns
3. Regulatory Compliance
A/I/M Leasing + Finance GmbH operates in full compliance with all applicable German and European Union laws and regulations governing the leasing and financial services industry. We maintain rigorous internal controls to ensure ongoing compliance with:
- German Banking Act (Kreditwesengesetz - KWG)
- Anti-Money Laundering regulations (Geldwaeschegesetz - GwG)
- General Data Protection Regulation (GDPR)
- Consumer protection laws
- All relevant tax and commercial regulations
4. Independence and Neutrality
A cornerstone of our company policy is our independence. A/I/M Leasing + Finance GmbH is not tied to any bank, manufacturer, or financial institution. This independence ensures that:
- Our advice is always unbiased and in the best interest of our clients
- We can source the most competitive terms from multiple funding partners
- Our recommendations are based solely on client needs and market conditions
5. Client Confidentiality
We treat all client information as confidential and protect it in accordance with applicable data protection laws. Client data is used solely for the purpose of providing our leasing services and is never shared with third parties without explicit consent, except where required by law.
6. Conflict of Interest
Our employees are required to avoid situations that may create actual or perceived conflicts of interest. Any potential conflict must be disclosed immediately to management. We maintain policies and procedures to identify, manage, and mitigate conflicts of interest in our operations.
7. Anti-Bribery and Corruption
A/I/M Leasing + Finance GmbH has a zero-tolerance policy towards bribery and corruption. Our employees, agents, and representatives are prohibited from offering, soliciting, or accepting bribes or improper payments in any form.
8. Complaints Handling
We take all client complaints seriously and have established a formal complaints handling process. Clients who wish to raise a concern or complaint may contact us via email at info@aim-leasing-fn.it.com or by phone at +49 (0)40 2 70 78-2 00. All complaints are acknowledged within 5 business days and resolved as quickly as possible.
9. Environmental and Social Responsibility
We are committed to sustainable business practices and actively support projects that contribute to environmental protection and social welfare. This includes providing leasing solutions for eco-friendly vehicles, renewable energy equipment, and social service transportation.
10. Policy Review
This Company Policy is reviewed annually and updated as necessary to reflect changes in regulations, business practices, and stakeholder expectations. The most current version is always available on our website.